FAQ, support and reports

Mobile

To make private calls, type the code 4146 before the number you wish to call.

The service must be activated by the user prior notice to the Telephony Service that enable the use.

The MNP service allows you to migrate onto the University mobile phone contract a line belonging to a private user.

To request the transfer, the mobile telephony referent must:

1- Prepare a folder in .zip format containing the following documentation:

  • Modulo_CEDENTE.pdf  (Transferor Form)
  • ICCID code of the SIM and PIN and PUK (only if the manager of origin is the same as the Consip Convention);
  • Copy of identity card and tax code.

2- attach the folder to the request form

the mobile telephony referent have to:

1- Prepare a folder in .zip format containing the following documentation:

2- Attach the folder to the request form

The MNP service allows you to migrate a line from another institution or company to the University mobile phone contract.

To request the transfer, the mobile telephony referent have to:

1- Prepare a folder in .zip format containing the following documentation:

  • Modulo_CEDENTE.pdf (Transferor Form)
  • ICCID code of the SIM and PIN and PUK (only if the manager of origin is the same as the Consip Convention);
  • Last telephone bill (only if the provider of origin is different from that of the Consip agreement);
  • Authorization on headed paper for the transfer of the line to the Politecnico di Milano.
    Facsimile: Mod_autorizzazione_cessione

2- attach the folder to the request form

For any information or clarifications relating to the traffic bills, call the extension 2370 and select option 2.

In the event of a breakdown of an IPhone mobile phone, the user must disable the Find My Iphone function before returning the device for replacement. To disable this function, follow these instructions: Find_My_Iphone_procedura_disactivation
Disabling is necessary in order to return the faulty telephone to the Operator. Otherwise the fault cannot be managed.

The mobile telephony referent have to:

1- prepare a folder in .zip format containing the following documentation:

2- attach the folder to the request form

The mobile telephony referent have to:

1- prepare a folder in .zip format containing the following documentation:

2- attach the folder to the request form

If you need to modify the format of the SIM card use this form online: Changing the format of a SIM card